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Pioneer Clan Freight
consolidates and delivers consignments between 1kg and 34 tonnes from
business to business and from door to door. Our nationwide depot network
ideally positions us to handle all your inter-city transport requirements.
With almost 60 years experience in the consolidation
business we are able to offer efficient transport, logistics and consolidation
services to our customers through our dedicated and professional employees. |
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| Consolidations
• Small consignments between 1kg and 6,500
kgs
• Rates are weight based i.e. charged per kg
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| Full Loads
• Consignments above 6,500 kgs
• Rates per km
• Consignments are transported in Independent trailers
(12 tonnes) Semi trailers (22 tonnes) and Rigs (34 tonnes)
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| Local Hire
• Collection and delivery within same city
or town |
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| Contracts
• Acquires and manages long standing contracts
• Sources horses for Pioneer Clan Freight to sub-contract |
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| Cross Border
• Pioneer Trek is our cross- border unit
• Currently focusing on cross-border consoles to and
from RSA
• Target markets: South Africa, Botswana and Zambia
• Move up to 34 tonnes per single consignment.
• Currently exploring options of packing and warehousing.
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• We believe in
relationship marketing. In Harare and Bulawayo, each customer is allocated
a dedicated Customer Relations |
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Officer, who takes care of all the customer’s
transport requirements. Depot managers will do the same in other centres.
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• Pioneer Clan Freight has Customer
Service Agents in all depots to assist with all rating enquiries, proof
of deliveries, collection |
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bookings, complaints and any other queries
concerning the movement of your consignments.
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• The Customer Services team is proactive
and will advise of any delays.
• Customer Service Centres are
conveniently located in Harare (City, Kopje, Msasa and Graniteside), Bulawayo
and Mutare. |
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Pioneer Clan Freight`s fleet is maintained
by our Engineering Division which is professionally run and has teams
of highly qualified personnel. They provide a full back up service in
terms of breakdown recovery. |
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By communicating with
our customers the manner and methods employed by Pioneer Clan Freight,
an improved level of performance will be achieved and will measured
on an ongoing basis against the following KEY PERFORMANCE INDICATORS: |
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a) On-Time Deliveries |
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Mail deliveries by 10.30am –
98% on time
Delivery of parcels & other goods by 12.30pm – 95% on time |
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b) On- Time Collections |
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Daily collection starts at 2:00pm
Booked collections – 80% collected within 1hr of call |
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- 20% collected within 3hrs of call |
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c) PODs |
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Proof of delivery may be obtained |
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Within Harare -100% within 24hrs
of delivery
Out of Harare - 80% within 2 days of delivery |
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-100% within 4 days of delivery |
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• A new system
(Freight-ware) is currently being installed and this will enable customers
track and trace consignments in the |
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comfort of their own offices. |
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• Communication is the basis of a good
business relationship. Pioneer Clan Freight will endeavor to keep the
lines of
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communication open at all times. |
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